Online Customer Service Feedback Survey

  1. Survey Scope: At present Nine (09) services are shortlisted for the survey, which are-
    • Cash deposit,
    • Cash withdrawal,
    • Account/FDR Open,
    • Cheque book issuance,
    • Pay order issuance,
    • RTGS,
    • BEFTN,
    • A/C closing,
    • Debit Card issuance
  2. Eligibility for survey & reward:
    • Your midland account must have a registered e-mail address for receiving survey e-mail.
    • Survey feedback must be given within 72 hours.
    • Same individual can win maximum one (01) reward in a quarter.
  3. Survey frequency and mode:
    • Weekly once.
    • Randomly any day of a week will be selected for survey.
    • You will receive "customer service feedback survey" related e-mail from us.
    • Three winners (1st, 2nd and 3rd) will be selected by a lottery at the quarter end.
  4. Reward: Lottery will be held at the end of quarter through consolidation of 12 weeks feedbacks given by all customers.
    • 1st prize - Smart TV
    • 2nd prize - Fridge
    • 3rd prize - Micro-oven
  5. Lottery Result: Survey result will be published quarterly through e-mail and MDB website.